What Is 720's Commitment to Responsible Gaming?
720 takes our responsibilities seriously as an entertainment platform operating in Malaysia. We believe every user deserves a safe, controlled, and enjoyable experience — without letting entertainment become a burden in daily life.
720 is built not only to deliver a great gaming experience, but also to look after your wellbeing. We provide a range of self-control tools, transparent information, and ongoing support to help you make smart decisions when you play.
Our core principle is simple: play for fun, not to escape your problems. If gaming ever starts to feel like a burden, that's an important signal that needs to be addressed right away.
How to Recognise Risky Gaming Behaviour
When gaming starts to interfere with work, family, studies, or other daily obligations, that's a warning sign that should be taken seriously.
Using borrowed money, emergency savings, or funds meant for daily necessities to finance gaming is a serious sign of financial trouble.
Chasing losses — continuing to play in hopes of recovering money you've lost — is one of the most dangerous behavioural patterns to watch out for.
Consistently sacrificing sleep or rest for gaming is a clear sign that it has taken over your daily routine.
Feeling restless, irritable, or stressed when not playing — or guilty after playing — are warning signs that need immediate attention.
If you're hiding your activity or how much you've spent from family or friends, that's a signal that needs to be acted on.
How to Set Smart Time and Budget Limits
One of the most effective ways to keep your play in check is to set limits before you start — not after. 720 encourages every user to establish two key types of limits:
- Financial Limit: Set a maximum amount in MYR (RM) that you're comfortable spending on entertainment — daily, weekly, or monthly. Think of it like a regular entertainment budget: once the limit is reached, stop completely.
- Time Limit: Set a maximum duration for each play session. Research shows that sessions exceeding two consecutive hours can reduce alertness and increase the risk of poor decision-making.
Before you play, ask yourself: how much can I afford to lose today without affecting my daily life? That answer is your financial limit — stick to it.
If you hit your set limit, step away, do something else, and come back another time. Good entertainment should never come at the cost of your peace of mind or financial stability.
Self-Control Tools Available on 720
720 provides several self-control tools that users can use to better manage their play activity:
Users can set daily, weekly, or monthly deposit limits through their account settings. Once a limit is reached, any further deposit attempts will be automatically blocked until the limit period resets.
If you feel like you need a break from playing, you can request a cooling-off period ranging from 24 hours to 30 days. During this time, access to all games will be blocked.
For situations that call for more decisive action, users can apply for long-term self-exclusion. This option fully blocks access to the 720 platform for an extended period, based on the user's request.
To use any of the control features above, please contact the 720 customer support team at [email protected] and specify the type of control you need. Requests will be processed within 24 hours.
Minor Protection
720 takes the protection of minors very seriously. This platform is strictly for users aged 18 and above. We enforce a rigorous age verification process at registration and reserve the right to request verification documents at any time.
For parents and guardians, we recommend the following steps to prevent children from accessing online gambling platforms:
- Install parental control software on devices shared with children.
- Never share your 720 account login details with anyone, including family members.
- Log out of your account after every session, especially on devices that children can access.
- Use a strong, unique password for your 720 account.
- Educate your children about the risks of gambling from an early age.
If you suspect a child has accessed the 720 platform, please contact our support team immediately for prompt action.
Maintaining Life Balance and Seeking Professional Help
Healthy gaming is one small part of a balanced life — not the main focus. 720 encourages users to maintain a diverse range of daily activities, including sports, spending time with family, pursuing hobbies, and building meaningful social connections.
If you or someone you know is struggling with problem gambling, know that professional help is available — and there's absolutely no shame in reaching out. Seeking help is a sign of strength, not weakness.
- Unable to control the urge to gamble, even after deciding to stop.
- Mounting debt as a result of gambling activity.
- Relationships with family or friends have become strained due to gambling.
- Experiencing depression, anxiety, or stress linked to gambling losses.
- Thinking about gambling constantly, even while doing other things.
- Contact the 720 support team at [email protected] to request self-exclusion or immediate control limits.
- Talk to a trusted family member or friend about the challenges you're facing.
- Seek guidance from a licensed counsellor or mental health professional in Malaysia.
- Consider joining a support group for individuals dealing with problem gambling.
- Check FAQ us for more information on how to use 720's self-control tools.